What our customers are saying
Outstanding Balustrade!! What can I say ? We are more than satisfied with the service we received from Balustrade (South West Ltd). From the very first phone call they were on the ball. They quick to come out and quote, They were friendly, knowledgeable, and gave us the time we needed to discuss our needs. They stuck to the time frame they quoted and when they did come to install our railings, well we hardly knew they were there! The workmanship was exceptional they friendly neat and tidy. We had to wait a couple of weeks for the glass to be ordered which actually came earlier than expected and was installed while we were out. We are more than satisfied with what they have done for us. The railings and glass have given us the extra safety we needed, it looks absolutely stunning and has great kerb appeal ! I would have know hesitation in recommending Balustrade and feel 100 percent certain that you will be as delighted as we are with the end result.MikeW-58717/30/2019
A pleasure to work with! Balustrade (South West) Ltd are easy to work with, they produce quality work that really adds a touch of quality to our prestigious developments.Great service and even better pricing! We look forward to working with them on more projects in the future.BenM-2705/18/2018RobL-1045/25/2018
Brilliant quality product, smart, professional and excellent service many thanks Steve and the team. Brilliant quality product. Excellent customer services both in person and by email or telephone. Very efficient. Tidy and swift installation. Great safety aspect which has enhanced our settings safety on the stairs. Many thanks Steve and the team.******** Exceeded our expectations and the time was quicker than anticipated. It has a professional look which blends nicely into our new environment. From Hazel and everyone at PippinsHazelH-6911/21/2019
Glass Balustrade for rear balcony. Apart from cracking one tile on the balcony which we had to replace, the job was carried out professionally and proficiently. We are delighted with the end result and would recommend Balustrade (South West) Ltd. to any-one.AlanW-3316/07/2018
Top notch. Lovely guys, know their stuff and always prepared to bend over backwards to meet deadlines.BarryW-1505/31/2018
Very pleased We are really happy with our new balustrade. Excellent service and communication. We would highly recommend.Hannah Follett2/02/2021
An excellent balustrade. The “cherry on top” to complete our new patio ! We are very pleased with our new top quality balustrade. Steve was very easy to talk with and helpful with guidance on our options to fit the balustrade to our newly completed patio/ balcony. The work carried out by him and his colleague was excellent and the attention to detail very pleasing. A first class, bespoke result, clearly better than the diy options available to order from the internet and at a competitive price. Must also mention great admin support from Sue in the office. Many thanks.ChrisW-18293/03/2021
Happy customers We were looking for a Juliette which minimal impact on the views we have. On advice of Balustrade SW we went for a pure glass, no frame option. This is perfect for our situation. There were a few unforeseen issues during fitting but these were were quickly sorted out. Good job.MikeG-42410/11/2018
Great service, great product. Thank you! Having contacted several suppliers to make a set of metal stairs for us and got nowhere, I was delighted to find SW Balustrade. Very friendly people, great service with efficient and fast production and delivery. They made it to the time when they said they would, and delivered and installed it when they said they would with friendly service. What more can you ask for? A quality product? Yes, that too. Really pleased with our great new set of metal stairs. Thank you guys!TessR-106/07/2019
Glass /stainless steel balustrade for dormer room balcony. Balustrade ( South West ) Ltd did a really excellent job and gave us the balustrade/ balcony that we wanted. They listened to what we wanted, and explained clearly if something was not possible or there was an alternative.They turned up at each appointment as planned, and were no fuss. We are very satisfied with our new glass/stainless steel balustrade, and wouldn’t hesitate in recommending them to our friends.StephenJ-1966/12/2018
Prompt and great service, good communication, would highly recommend Very prompt on visiting the premises and providing a quote. Very professional and friendly approach. Completed in the time period discussed, to a high level. Very pleased with the work and would highly recommend this company.HelP2/22/2019
Brilliant installation We were recommended to use Steve and the team from Balustrade SW for a large 17m x 5 m glass wall with invisible support. They did a fabulous job, absolutely first class. When the weather improves you’ll be able to see photos on www.higherwiscombe.com (Check out The Winery) and on Facebook at @HigherWiscombe. Would not hesitate to recommend.AlistairH-453/04/2020
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